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Important Information regarding Air Southwest flights to/from Newquay Airport.

We have been advised that Newquay Airport will be closed from 1 December to 19 December 2008 inclusive. This is due to issues with the handover of air traffic control from the RAF to the airport authority.


We have put in place a range of contingency plans to ensure that disruption to our customers is kept to a minimum.

All Air Southwest flights will continue to operate, but will now operate from Plymouth.

If your flight was due to depart from Newquay, it will now depart from Plymouth. There are two options available to you:
1. You can choose to make your own way to Plymouth, please note that check-in will close at Plymouth 30 minutes before the original scheduled departure time from Newquay.
2. You can use the ground transport that will be provided by Newquay Airport from Newquay to Plymouth. Please note that this will depart promptly from Newquay two hours before the original scheduled departure time.
There is no need to advise Air Southwest of your preferred option in advance.

If your flight was due to arrive in Newquay, it will now terminate in Plymouth and ground transport to Newquay will be provided by Newquay Airport - this takes approximately 75 mins.

Customers may continue to make new bookings for flights to or from Newquay, and take advantage of the complimentary ground transport provided by Newquay Airport to connect with our flights to or from Plymouth. Please be aware, however, that ground transport will leave Newquay Airport no later than 2 hours before the scheduled flight departure time from Newquay.

All affected customers who provided an e-mail address at the time of booking will be contacted by e-mail to advise of the contingency arrangements.

Please accept our apologies for the inconvenience caused during this period, due to circumstances which are outside our control.

Ground transport will be provided subject to the ground transport operators conditions of carriage.
For Ryanair flights to/from London Stansted:

Air Southwest has agreed to assist Ryanair passengers booked on Newquay to Stansted between 1 December 2008 and 19 December 2008 and subject to availability, offer seats on London Gatwick flights from Plymouth Airport.

Please contact Newquay Cornwall Airport on the hotline number (01872 322002) by 7 December 2008 to check availability and rebook your flight. Requests after this date may not be honoured.

You will be required to provide proof of your Ryanair flight when checking in for your rebooked flight.
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Information for Ryanair Passengers

Ryanair has today issued a press release announcing their intention to cancel all flights from Newquay Cornwall Airport from 1 December 2008. This will effect passengers to London Stansted, Alicante and Girona.

Flights up to and including 30 November will operate normally.

Details of Ryanair’s options for rebooking can be found on their website, www.ryanair.com.

Please note that it is the responsibility of the airline (not Newquay Cornwall Airport) to refund your ticket or to offer alternative services in the event of a cancellation. The information and services below are offered entirely independently of the airlines to assist Ryanair passengers due to fly from Newquay Cornwall Airport.

For flights to/from London Stansted:
Air Southwest has agreed to assist Ryanair passengers booked on Newquay to Stansted between 1 December 2008 and 19 December 2008 (and booked prior to 27 November 2008) and subject to availability, offer seats on London Gatwick flights from Plymouth Airport.

Ryanair passengers should contact Newquay Cornwall Airport on the hotline number (01872 322002) by 7 December 2008 to check availability and rebook your flight. Requests after this date may not be honoured.

You will be required to provide proof of your Ryanair flight when checking in for your rebooked flight.

Coach Services Available to Bristol and Bournemouth
Ryanair has not offered to provide replacement services. Newquay Cornwall Airport (without any responsibility to do so) has independently taken the decision to provide a shuttle coach service to Bristol, Bournemouth and Stansted between the period of 1 December to 19 December 2008 (and booked prior to 27 November 2008). Times of these coaches will be published shortly and are free of charge to anyone holding a valid Ryanair ticket to/from Newquay on the day of travel.

Please contact the hotline to book a space on the coach, quoting the Ryanair booking reference number; you will be required to provide proof of your Ryanair flight when checking in for the coach.




Skybus


Passengers booking within 4 days of departure will be advised to contact the call centre as they won’t be able to book on line. All passengers booking outside these dates will be contacted by Skybus after the reservation has been made. They will all be given the option to originate their journey from Lands End or from Newquay. All Newquay passengers will be taken to Lands End by road